Effective Date: 3 August 2026
Brand Name: CHIU STYLE
Website: https://www.chiustyle.com

Thank you for shopping with CHIU STYLE. We want you to be happy with your purchase. If you are not completely satisfied, this policy explains when you can return an item, how to request a return, and when you will receive your refund.

1. Returns

For eligible online purchases, you have 14 calendar days from the day you receive your order to notify us if you wish to return an item because you have changed your mind.

To be eligible for a return, the item should:

• Be returned within the applicable return period.
• Be in its original condition.
• Include its original tags and protective packaging, where applicable.
• Not have been used, worn, altered, stained, damaged, or otherwise handled beyond what is reasonably necessary to inspect the item and assess its nature, characteristics and functionality.
• Include all accessories and components supplied with the item.

You may open packaging and reasonably inspect an item before deciding whether to keep it. If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by applicable law.

This returns policy does not affect your statutory consumer rights.

2. How to Initiate a Return

To request a return, please contact us at chiuss@chiustyle.com within the applicable return period and provide:

• Your order number
• The item you wish to return
• The reason for the return

We will provide return instructions and the return address after your request has been reviewed.

Please do not send an item back without contacting us first.

When returning an item, please package it securely to help prevent damage during transit. We recommend using a tracked delivery service and keeping your proof of postage until the return has been completed.

3. Return Shipping Costs

Change of Mind

If you are returning an item because you have changed your mind, you are responsible for the reasonable cost of returning the item to us, unless applicable law requires otherwise.

The original standard delivery charge will be treated in accordance with applicable consumer law.

Damaged in Transit

If your order arrives damaged as a result of transportation, please contact us at chiuss@chiustyle.com as soon as possible after delivery.

Please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged item
• Photographs of the outer packaging and internal packaging, where possible

Please keep the original packaging until we have assessed the issue, as it may be required when making a claim with the delivery provider.

Where an item has been damaged during delivery, CHIU STYLE will arrange an appropriate remedy in accordance with your statutory consumer rights. Depending on the circumstances, this may include a replacement, repair or refund.

Where a return is required because an item arrived damaged, CHIU STYLE will cover the reasonable return shipping costs.

Faulty or Incorrect Items

If you receive an item that is faulty, defective, or different from the item you ordered, please contact us at chiuss@chiustyle.com as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable statutory consumer rights.

Where the issue is our responsibility, CHIU STYLE will cover the reasonable return shipping costs.

4. Refunds

Once your returned item has been received and inspected, we will notify you by email whether your return has been accepted and confirm the refund arrangements.

Where a refund is due:

• The refund will normally be made to the original payment method.
• We will process the refund within 14 days, subject to applicable consumer law.
• Your bank or payment provider may require additional time to make the funds available in your account.
• Where required by applicable law, the original standard delivery charge will also be refunded.
• For change-of-mind returns, the cost of returning the item to us is normally the customer’s responsibility.
• If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced, an appropriate deduction may be made from the refund where permitted by applicable law.

We will confirm by email once the refund has been processed.

5. Exchanges

If you would like to exchange an item for a different colour or another available item, please contact us at chiuss@chiustyle.com before returning it.

Exchanges are subject to product availability.

If an item is faulty, damaged, or incorrect, we will assess the issue and provide an appropriate remedy in accordance with applicable statutory consumer rights.

An exchange does not affect any statutory rights you may have.

6. Contact Us

If you have any questions about returns, refunds, exchanges, damaged deliveries or faulty items, please contact us:

CHIU STYLE
Email: chiuss@chiustyle.com
Website: https://www.chiustyle.com/contact/

Nothing in this policy is intended to limit or exclude your statutory consumer rights.