Shipping & Returns Policy

Effective Date: August 3, 2026

Brand Name: CHIU STYLE

Thank you for choosing CHIU STYLE. We take great care in curating and crafting our sustainable, plant-based leather accessories. Please review our shipping policy below to understand how and when your order will arrive.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Handcrafted items and special collections undergo strict quality checks before they are carefully packed and dispatched.
You will receive another notification with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping options through Royal Mail to ensure your items arrive safely.

Domestic Shipping (UK): Shipping rates and estimated delivery times are calculated at checkout based on your exact location and the weight of your order.
International Shipping: We ship to select international destinations. Shipping costs and delivery estimates for your region will be automatically calculated and displayed at checkout.

(Note: Delivery times are estimates and start from the date of shipping rather than the date of order. Unforeseen delays caused by customs or postal carriers are outside our control.)

3. Customs, Duties, and Taxes

For international shipments, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
CHIU STYLE is not responsible for these charges if they are applied; they are your responsibility as the customer. Please check with your local customs office for specific rates.

4. Shipment Confirmation & Order Tracking

Once your package has left our studio, you will receive a shipping confirmation email containing a tracking number.
You can click on the tracking link provided to check the real-time status of your delivery. Please allow 24–48 hours for the tracking information to update.

5. Lost, Stolen, or Damaged Packages

We pack every order with utmost care to ensure it travels safely. However, if your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and items so we can assist you.
CHIU STYLE is not responsible for lost or stolen packages once the tracking status shows “Delivered” by the courier. Please ensure your shipping address is secure and correct at checkout.

6. Questions & Contact

If you have any questions regarding your shipment, delivery status, or need assistance modifying an order, please reach out to us:

Contact Page: https://chiustyle.com/contact/

Email:chiuss@chiustyle.com