Shipping & Delivery Policy

Effective Date: 3 August 2026

Brand Name: CHIU STYLE

Thank you for choosing CHIU STYLE. We take care in preparing, checking and packaging each order before it leaves our London studio. Please review the information below for details about order preparation, delivery and international shipments.

01 — Order Processing & Preparation

Orders are normally prepared for dispatch within 1–3 business days, excluding weekends and UK public holidays.

As some of our accessories are assembled to order, we begin preparing and assembling the product after your order has been received. Each item is then carefully checked and packaged before being handed to the delivery service.

The 1–3 business day processing time is the time required to prepare your order before dispatch. It does not include the delivery time once your order has been handed to Royal Mail.

Once your order has been dispatched, you will receive a shipping confirmation email with the available delivery and tracking information.

02 — Shipping & Delivery

We currently use Royal Mail for our deliveries.

UK Delivery

Shipping costs and available delivery options are calculated at checkout based on your delivery address and order.

Estimated delivery times are provided at checkout where available.

International Delivery

We ship to selected international destinations.

Shipping costs and available delivery options are calculated at checkout based on your delivery address and order.

Estimated delivery times are provided at checkout where available. International deliveries may take longer depending on the destination, customs processing and the postal service.

Delivery times are estimates and may occasionally be affected by postal, customs or other circumstances outside our reasonable control.

The delivery timeframe begins once your order has been dispatched and does not include the 1–3 business day preparation period described above.

03 — Customs, Duties & Taxes

For international orders, your destination country may apply import duties, taxes, VAT or other customs charges.

Any such charges imposed by the destination country are normally the responsibility of the customer unless otherwise stated at checkout.

Customs procedures and charges vary between countries. We recommend checking with your local customs authority if you are unsure about potential import charges before placing an international order.

04 — Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the email will include your tracking number and a link to the relevant delivery service.

Tracking information may take some time to become active after the parcel has been accepted by the postal service.

If your tracking information has not updated for an extended period or your order appears to be delayed, please contact us so that we can assist.

05 — Delayed, Missing or Delivered Packages

If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.

If your tracking information shows that a parcel has been delivered but you cannot locate it, please contact us so that we can review the delivery information and, where appropriate, assist with the postal service’s investigation.

Please ensure that your delivery address is correct and complete when placing your order.

If an order is returned to us because an incorrect or incomplete delivery address was provided, please contact us to discuss the available options.

06 — Damaged Packages

We carefully package each order to help protect it during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number
A description of the damage
Photographs of the product
Photographs of the outer packaging and any visible damage

Please keep the original packaging until the matter has been resolved, as it may be required when investigating the shipment.

We will review the circumstances and, where appropriate, arrange an appropriate remedy in accordance with your statutory consumer rights.

For further information about returns, refunds and faulty or damaged items, please see our Returns & Refunds Policy.

07 — Contact Us

If you have any questions about your order, delivery, tracking or shipping, please contact us:

CHIU STYLE
Email: chiuss@chiustyle.com
Website: https://www.chiustyle.com/contact/

We are happy to help with questions about delivery or the status of your order.

Nothing in this Shipping & Delivery Policy limits or excludes your statutory consumer rights.